NYAGA WILFRED MUGENDI

Provided comprehensive on-premise and client-site repair and maintenance for diverse IT equipment, ensuring optimal functionality and supporting business growth.

• Provide expert repair and maintenance for laptops, printers, and computer systems, ensuring high uptime and operational efficiency for both on-premise and client locations.
• Executed successful installations of IT infrastructure, including CCTV systems, network configurations, VoIP, IP Telephony, and access controls, enhancing security and connectivity.
• Deployed and configured various software and hardware computer systems, optimizing performance and user experience across diverse client environments.
• Contributed to revenue generation through the direct sales of a wide range of computer hardware, including laptops, desktops, workstations, servers, and networking accessories.

Led the IT Department and delivered technical instruction, significantly enhancing the college's technological infrastructure and educational delivery.

• Spearheaded the IT Department for a 6-month period, overseeing all IT operations and providing critical support to college staff and students.
• Developed and implemented robust IT policies and best practice guides, significantly enhancing the college's technological infrastructure and operational efficiency.
• Managed and maintained the college's network connectivity, including routers, switches, and printers, ensuring reliable and high-performance network access for over 100 users.
• Delivered comprehensive IT tutoring and training to both students and staff, covering computer systems hardware, software, and applications through online and offline classes.

Achieved sales targets by promoting financial products and services, successfully onboarding new customers and facilitating loan disbursements.

• Promoted and onboarded new customers to the 'Lipa na M-PESA' Pay Bill service, expanding the bank's digital payment ecosystem and increasing user adoption.
• Achieved customer acquisition targets by successfully bringing new clients onto the bank's platform, contributing to branch growth.
• Facilitated loan disbursements to existing customers, enhancing customer retention and improving financial service accessibility.

Led a team in a critical data collection exercise for traffic evaluation, providing key insights for urban planning and road safety.

• Directed a 2-week intensive data collection initiative, leading a team to conduct detailed traffic counts across major roads in Nairobi (Mombasa Road, Waiyaki Way, Thika Road, Jogoo Road, Ngong Road, Kiambu Road).
• Successfully compiled and meticulously analyzed extensive datasets, providing actionable insights for Japeks contractors' evaluation of traffic flow, congestion, and road safety standards.

Designed and implemented a complete networking and structured cabling solution using Giganet CAT6 for multiple computer labs and a reception area. Responsibilities included network setup, device configuration, cable management, testing, and user support, demonstrating strong technical skills in enterprise network installations.

Contributed to the success of the national electoral process by accurately and efficiently entering and verifying election data at the Embakasi Tallying Centre during the last general election. Maintained a high level of precision under pressure to ensure timely processing and integrity of electoral records in the official system.

Completed an attachment at the Ministry of Information and Technology (KNA department), gaining hands-on experience in IT support, computer graphics, and video editing.